Claims service

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Home / Contact us / Claims service

Claims service

Claims service

Innoviris does its utmost to offer you the very best service.

However, sometimes, you may not be satisfied with a reply or a decision from one of Innoviris' services.

The claims service is a mediation service to which you must send any claims you may have concerning Innoviris' services. You may only submit a claim to the claims service when an initial attempt to resolve the affair with the service manager has failed.

You must always submit your claim in writing. To do this, download and complete the claim form below.

Contact us:

  • Innoviris, Service des plaintes, Chaussée de Charleroi 110, 1060 Brussels
  • By e-mail: ombuds@innoviris.be

Document

  • Claim form (ODT format)